CUSTOMER COLLABORATION

Our dedicated staff operates both internationally and domestically to collaborate with our customers through a tailored process that is based on customer needs and wants in order to deliver the very best products, services, and solutions.

DESIGN & IDEATION

Innovation and value drive the market. Our robust design team—industrial designers, product engineers, color specialists and graphic artists—allows us to provide our customers with the latest in design and color trends as well as multiple custom product solutions. Our tech team utilizes the latest technology to create custom prototypes that are not only innovative, but realistic for the market.

GLOBAL SOURCING

Our relationships, experience, and know-how enables us to manufacture products worldwide. Our company handles the logistics of working with numerous factories and suppliers around the globe with ease. These global operations allow us to competitively source product components, so that we are able to deliver the highest quality products with the best value to our customers.

GRAPHIC DESIGN & PACKAGING

Our talented team of innovators and artists work together as a team with our customers to create mail-ready package solutions that are on-trend and in-line with the brand identity of the customer.

ORDERING

With each order, we evaluate the lead time depending on the project scope and size, and arrange for the logistical coordination based on customer specifications. After the order is placed, TORG dials in on the details and gets to work to deliver the best product possible that meets all of our customer’s wants and needs.

PRODUCT OPERATIONS

Our product operations team collaborates with each customer to prepare detailed project criteria used as the foundation for every step of the manufacturing process. Before each order is finalized, the TORG tech team delivers a Tech Sample to ensure that every component of the product is exactly how our customer envisions it—from buckle strength and hardware to fabric and trim.

QUALITY ASSURANCE

Our expert international and domestic QA team demonstrates our commitment to superior customer service by inspecting every order in the early stages of production. We ensure that each order placed maintains the highest quality standards and ships according to schedule. We also facilitate customer-required third-party production quality and factory inspections.

PRODUCT TESTING

Our customer’s confidence in our product is our first priority. Every product that we manufacture is tested for Product & Materials Performance, Product Claims, and Toxicity through a certified third-party test facility (SGS, Bureau Veritas, STR, Intertek, and CTL). Our QA department also facilitates customer-nominated testing labs.

FULFILLMENT & DISTRIBUTION

Whether it’s floor-ready fulfillment or special handling and packaging, our Los Angeles-based warehouse is equipped to custom process and package a wide variety of products. We develop the most efficient and cost effective services possible to meet each customer’s specific needs.

WAREHOUSING / JIT INVENTORY

Our distribution services integrate customers’ orders, EDI and TORG’s integrated business system to manage product movement.

Whether the goods must be sorted or moved, the focus is on maintaining reliable shipping preparation and capabilities. In this area we store, replenish, and track inventory levels to meet our customers’ requirements.