Others say it, we actually do it. No limitations, no stipulations, no jumping through hoops. The Outdoor Recreation Group will replace for any reason—free of charge—any defect in our product. Whether you bought it in 1984 or yesterday, our Lifetime Guarantee still applies and we will happily send you a new one.
The Outdoor Recreation Group will replace any product that has been proven to have a manufacturing defect. Our guarantee applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage are not covered by the warranty.
(The Lifetime Guarantee applies to all non-wheeled packs and bags. Excludes: hard goods, wheeled items, and clothing/apparel).
Simply fill out, print, and included the Lifetime Guarantee form in a package with your returned product. Ship (prepaid and insured) your defective item and form to us at:
The Outdoor Recreation Group
ATTN: Warranty Services
3450 Mount Vernon Drive
Los Angeles, CA 90008
*Please allow 1 business week for us to ship your replacement item back to you once we have received it.
Products such as wheeled items, carabiners, compasses, hydration bottles, etc. may qualify for replacement under our Limited Warranty, which covers products that have been proven to have a manufacturing defect. Our Limited Warranty applies when the product has been used for the purpose inteneded and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty. Inquire to see if your product qualifies for coverage by filling out the Limited Warranty Form.
Need a Bite Valve Replacement?
Simple fill out the Bite Valve Replacement form, and we will ship one out to you: Bite Valve Replacement Form
Our warranties do not include coverage for personal belongings that have been stored in any TORG packs or accessories. Also, other incidental or consequential losses are excluded. Some states do not allow the exclusions of incidental or consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, you better tell us about it. Thank you so much for being great brand ambassadors! If you have any questions about our warranties, please feel free to call our Returns Department toll-free at 1-800-438-3353 or visit our contact page.
The TORG warranty applies to brands owned and operated by The Outdoor Recreation Group. For warranty information related specifically to our Fieldline, Timberhawk, and Outdoor Product brands, please visit their websites.